Mojo Marketplace
January 2016 – March 2017
WordPress, PHP, HTML, CSS, SQL, SEO
As a WordPress Support Consultant at MojoMarketplace, I provided technical support and web development guidance to a diverse client base, helping users build, troubleshoot, and optimize their WordPress websites.
🔧 My Work:
Technical Support & Troubleshooting: Provided real-time support to customers facing technical issues with their WordPress sites, including plugin conflicts, layout errors, and server issues.
Site Customization: Assisted users in customizing their sites using HTML, CSS, and PHP, offering code-level solutions that enhanced both functionality and design.
Database Assistance: Diagnosed and resolved issues related to MySQL databases, including broken connections, data loss, and migration problems.
SEO Guidance: Advised clients on SEO best practices, improving their site visibility and helping them better engage with target audiences through optimized content and structure.
Plugin & Theme Configuration: Helped users configure and manage themes and plugins to extend the functionality of their sites without compromising performance or security.
🚀 Impact:
Launced WordPress Support Consultant Role and developed documentation for future employees
Enabled hundreds of users to launch, optimize, and troubleshoot their WordPress websites
Developed strong skills in user communication and problem-solving under pressure
Contributed to better customer satisfaction and site success through technical and strategic support